FREQUENTLY ASKED QUESTIONS
Why do I need a listing on mylocalsalon™?
It is expensive and time-consuming to create and maintain a website. Even if you already have a website, it can be difficult to achieve high search engine rankings as there is so much competition on the web in this industry.
So, unless someone is specifically searching by your business name, your website can be hard to find. It is more likely to rank if it is part of a large directory such as mylocalsalon™.
mylocalsalon™ provides a large, content-rich website that ranks highly in search engines, allowing your business to be listed and more easily found. mylocalsalon™, can even act as your business website if you do not already have one.
How can I make the most of my listing on mylocalsalon™?
Click here for more information about how to maximise your mylocalsalon™ profile.
Will my customers be contacted by mylocalsalon™?
When you sign up to mylocalsalon™ and accept the Terms and Conditions as part of participating in the site, you give permission for Shortcuts mylocalsalon™ to contact clients who have recently had a service at your business, for the purpose of reviewing your business.
Our automated system sends out an email which asks your clients to rate their experience with you on five criteria, and also gives them the option to leave a comment.
mylocalsalon™ will only ever contact your clients on your behalf as outlined above, unless they have signed up for the mylocalsalon™ specials communications, in which case they will be emailed directly.
What control do I have of reviews on my profile?
Once a client has reviewed your business, you have up to 14 days to remove a comment before it gets automatically posted on your profile.
To help you put your best foot forward while still maintaining the integrity of the mylocalsalon directory, Shortcuts gives you the opportunity to remove up to three reviews every six months.
If you have Spotlight, you can remove reviews yourself. If you don't have Spotlight, you can remove reviews by contacting the Shortcuts helpdesk on 1300 667 374.
How secure is my data?
The Shortcuts online booking system is extremely secure. Security certificates are in place to protect your business as well as your clients’ data.
The connection between Shortcuts’ online booking server and your salon’s database is protected by an SSL certificate.
These are the same security measures used in online banking applications.