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EXPERIENCE + RELATIONSHIP + TECHNOLOGY In order to make sure we maintain our traditional or long-standing guest relationship, we must also develop new strategies for attracting today’s newer client and the client of the future. Millennials and Gen Z are a large percentage of today’s client and will be the target market over the next 5-10 years. How can we…

“We’re a people business.” This phrase is so, so true! Your clients mean everything to your salon, spa or barber business and focusing on their experience is always top priority. But don’t forget your staff are also a huge part of your success.

Want to sell more retail? Cultivating a sales-focused front desk team is a great place to start. So what are the most effective ways to turn your front desk into a powerful retail sales force?

Dreaming of a bigger, better, more successful business? The key to staying on track isn't just to hope for the best. Follow these simple goal-setting tips and turn your wishes into reality!